- You are signed in to Daviah.
- You have selected the affected organisation in the organisation picker.
- You hold a finance role on that organisation.
- The organisation was previously billed through Stripe and has a Stripe customer record.
- The subscription status is past due and the ten-day grace period has expired, leaving the plan in a lapsed state.
Step by step
- Open the Subscription screen
In the left-hand navigation, find and click the Subscription link. It sits inside whichever group holds it for your kind of organisation. The screen is at the path /admin/actions/subscription in the CMS.
- Let the screen read your billing standing
The Subscription screen loads your organisation's current record and works out your billing standing automatically. Because the subscription is past due and the ten-day grace window has passed, the system marks the plan as lapsed before the page finishes loading.
- Read the lapsed notice
The screen shows an error notice reading: The subscription has lapsed. The website is showing a holding page and the office is read-only until it is paid. Below the notice you will see a button labelled Pay now.
- Press Pay now
Click the Pay now button. The button label changes to One moment… while the system prepares your Stripe session. Do not close the tab or navigate away during this brief pause.
- Wait while the system creates a Stripe Billing Portal session
Behind the scenes Daviah confirms your finance role, checks that a Stripe customer record exists for your organisation, and asks Stripe to open a secure billing session. This happens automatically. The screen will redirect you as soon as the session is ready.
- Pay the outstanding invoice or update your card in Stripe
Your browser is sent directly to Stripe's hosted Billing Portal. There you can pay the outstanding invoice or update the card on file. Stripe handles all payment details securely. When you are done, Stripe returns you to the Subscription screen.
- Allow Stripe to confirm the payment with Daviah
Once payment succeeds, Stripe automatically notifies Daviah. Daviah updates your organisation's subscription status to active, clears the past-due and dunning records, and refreshes your next billing date. An audit entry is written at the same time. Your public website comes back up and the office becomes writable again at this point. You do not need to do anything for this step.
- Confirm your organisation is restored
When your browser returns to the Subscription screen it re-reads your organisation and shows the status as active with no overdue notice.
What happens next
Stripe marks the subscription active and sends an update to Daviah. Daviah sets the subscription status to active, clears the past-due date and any dunning records, and updates the next billing date, all in a single operation. An audit entry is written so there is a record of when the plan was restored.
Your public website replaces the holding page immediately and every office collection becomes writable again. Staff who were blocked from making changes can resume their work as soon as the Subscription screen shows the active status.
Good to know
Only someone with a finance role on the organisation can open the Billing Portal. If the Pay now button is not visible to you, ask the person in your organisation who manages billing to complete these steps.
The ten-day grace period begins the moment a payment goes past due. During those ten days the office stays writable and the website stays live. The lapsed state — with the holding page and read-only office — only kicks in after those ten days have passed without a successful payment.
Daviah — How to pay an overdue invoice through the Stripe Billing Portal so your website and office are restored after a lapsed subscription.