Step by step

1. Check you are on a plan that includes the office

   Go to Settings then Subscription. The screen shows your current plan and standing. If you are on the free or website-only plan, ordering is blocked and you will need to upgrade to the Website and members plan, or ask a platform admin to comp it.

2. Connect a Stripe account to receive payments

   Go to Settings then Take payments online. If no Stripe account is linked you will see a Set up payments with Stripe button; if you started but did not finish, you will see Continue with Stripe. Follow the button through Stripe's onboarding. When Stripe confirms your account, charges are enabled on your tenant record and ordering can proceed.

3. Configure your ordering settings

   Go to Ordering then Ordering settings. Set what you sell — menu or shop — your acceptance window (how long you have to accept each order before it times out), the usual wait time shown to customers at checkout, and any opening hours. Make sure Ordering paused is unticked before you continue.

4. Create a price list and turn on ordering for it

   Go to Menu then Price lists and create a new record. Give it a name, choose its kind, and set its status to Published. Tick Take orders from this list. Without that tick the website will not open a cart for customers, regardless of your plan or Stripe status.

5. Add at least one item to the price list

   Go to Menu then Items and create a product. Set a name, a price, assign it to the price list you just created, and set its status to Published. Sections and size or choice options are available but not required. Customers need at least one item to add to their cart.

6. Add the menu or shop block to a website page

   Go to Website then Pages and open the page where ordering should appear. Add a block that references your price list. When the page is drawn for a visitor, the platform checks your ordering standing server-side and renders the cart only when that check passes.

7. Open the Order Station and accept the first order

   In the left-hand nav under Ordering, press Orders — or go to /admin/actions/station — to open the Station screen. When a customer completes checkout their order appears here with a status of New and needs accepting. Press Accept to capture the payment hold through Stripe. The order moves to accepted, the money is taken, and the screen updates automatically via a live stream.

8. Monitor station health from the Kitchen health screen

   Go to /admin/actions/kitchen to open the Kitchen health screen. Every device that has the Station open sends a regular heartbeat, and this screen shows when each last checked in. If no order is accepted within the configured acknowledgement window, the system pauses ordering automatically and flags it as automatic. You must manually resume ordering from this same screen.

What happens next

Online ordering is now live. Your public website shows a cart on the price list you published, customers can check out and pay, and every new authorised order appears on the Order Station screen. From there you can accept the payment, advance the order, or reject it.

Good to know

Ordering can be paused manually at any time from the Ordering settings screen. It can also be paused automatically if orders are not being acknowledged within your set window — this is a safeguard so customers are never left waiting indefinitely. When automatic pausing kicks in, a flag is recorded and only a manual action from the Kitchen health screen will resume it.

The acceptance window defaults differ by type: six minutes for kitchens and sixty minutes for shops. These defaults are enforced when you save, so if you enter a value outside the expected range it will be corrected automatically.